Returns & Warranty
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be received in the same condition in which you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping is not prepaid.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items marked "final sale" or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
We promise that your product will be defect-free in materials and workmanship. No warranty, expressed or implied, is made regarding any product's merchantability or fitness for a particular purpose.
The warranty does not cover normal wear; damage through abuse, neglect, misuse; or as a result of any accident, overloading, improper installation, product alteration, improper operation, improper cleaning, improper handling, or improper maintenance and repair. The warranty does not cover incidental or consequential damages. The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). The warranty is limited to only the original purchaser for so long as the original purchaser owns the product and for so long as Ilios Lighting manufactures the product.
We will, at our discretion, repair or replace, any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first 30 days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to Ilios Lighting after the first 30 days of purchase may be refurbished units of similar cosmetic wear.
By purchasing Ilios Lighting products, whether you place your order on Ilios Lighting's website or at an authorized reseller, you acknowledge that you have had an opportunity to review Ilios Lighting's warranty terms, have done so to the degree you need to be familiar with them, and you accept our terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.
Except for the limited warranty expressly set forth (above) or to the extent restricted or prohibited by applicable law, Ilios Lighting expressly disclaims any and all other warranties expressed or implied, including any warranty of quality, merchantability, and you specifically agree that Ilios Lighting shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Ilios Lighting product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any product or personal property inside or outside of the Ilios Lighting product. A warranty is limited to only the original purchaser for so long as the original purchaser owns the product and for so long as Ilios Lighting manufactures the product.