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FAQ

How long do orders take to ship?
Currently, we are taking pre-orders and expect the first delivery to ship within a few weeks. Items in stock ship within 24-48 hours of receipt (excluding weekends and holidays). If an item is out of stock, the order will be held until all items become available.
Do you ship internationally?
Yes. The Beauty Ring is multi-voltage and can be used worldwide. However, it does come standard with a US Type A Plug and may require an adapter.
What is your return policy?
You can find all the information regarding our return policy in the "returns" section located on the bottom tool bar.
How do I add to an order I already placed?
Please contact our team right away through either the live chat or email us at contact@ilioslighting.co. We can then check on your order and see if it has shipped yet. If it has not shipped, we can adjust your order as needed.
When will I receive my order?
Orders are processed within 24-48 hours, stock permitting. If there is a backordered item, you will be notified right away. Shipping takes 1-5 days within the continental U.S. and 3-7 days for Hawaii, Alaska and international orders.
Are there any international taxes, duties, etc. that I have to pay?
Ilios Lighting does not determine or collect these fees. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Ilios Lighting is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. All orders are shipped from the United States.

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