Frequently Asked Questions

How long does shipping take?

Orders ship within 1-2 business days. 

What is your warranty?

One year against manufacturer defects.  

What is the policy for returns and exchanges?

You can return the product for a full refund within 30 days. 

Is international shipping available at the store?

Yes, Ilios Lighting ships worldwide.

How do I cancel an order?

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:


If you cancel your order BEFORE it has been processed, you will be assessed a 15% cancellation fee before credit is issued.


If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees. 


https://www.ilioslighting.co/pages/returns


Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.


Please review our policy here: https://www.ilioslighting.co/policies/shipping-policy


How do I use the various brightness settings on the Beauty Ring Mirror?

10% - Ideal for Makeup & Skincare (low power)

25% -Ideal for Makeup & Skincare (high power) 

50% - Ideal for zoom calls & selfies 

75% - Ideal for portrait and product photography or video

100% - Ideal for vlogging, tik toks, as well as portrait and product photography or video

Can I use a digital SLR camera with the Beauty Ring Light?

The product is currently designed for direct attachment with a smartphone or a webcam. We have a large number of professional photographers and videographers using our product for portraits and product photography as the quality of the light is extremely high at 98 CRI (color rendering index). Plus, our founder came from the professional lighting industry and knows how to design good quality light with proper diffusion giving that soft "glow" effect to the skin. 


The digital camera will need to be placed on a secondary tripod directly behind the Beauty Ring and centered within the circular opening.  


For product photography, the Beauty Ring uses a standard light stand mount and can be placed on a variety of commonly used stands and mounts. 


Here are a few links with some photos showing some of the various setups. 


Digital Camera Setup - https://www.ilioslighting.co/blogs/press/how-lighting-affects-mood


Webcam Setup - https://www.ilioslighting.co/blogs/tech-stuff/webcam-ring-light

What is the size of the Beauty Ring Makeup Mirror & Ring Light?

1x/5x Reversible Mirror - 9" Round

Lighted Ring Portion - 13" Round 

Total Height of assembled Product - 21"

How is Ilios quality of LEDs different than others?

Ilios was founded by a group of lighting professionals who built lighting for the motion picture and photography industry. They are experts with a combined 50 years of experience. They took their knowledge and brought it to the consumer industry with the Beauty Ring that reflects the same quality light you'd find on a feature film set.


The lights are built into the product so they are not removable. They are placed behind a custom diffusion panel that softens the light and gives that "glowing" effect to the skin. The lights also hold a Photo Biological Safety Approval (which means they won't cause eye strain) and a CE and UL certification. 


They are designed to last over 50,000 hours! In addition, they are rated at over 98 CRI (Color Rendering Index) which means we are the closest makeup mirror yet to simulate natural daylight.