All orders are processed within 1 to 2 business days (inventory permitting and excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping worldwide. Our products are multi-voltage and will include the appropriate wall adapter matching the ship to country.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ilios Lighting is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org and provide us your name, order number, and we will look into it for you.
We are unable to ship to P.O. boxes.